Warranty Info
Customer satisfaction is our number one priority at Caviness & Cates Communities. We are pleased to offer our homeowners The Caviness & Cates 1-2-10 Year Warranty which is detailed in your Homeowner's Guide and Warranty Manual. This Homeowner's Guide and Warranty Manual has been prepared to provide you with useful information on your new home and to help you better understand the procedures that have been established to address customer service. Please refer to your manual to determine if a service request is needed.
We have a highly motivated and professional staff that will be happy to assist you after you move into your home. If problems, questions, or complaints of any nature occur, please contact the Warranty Department by completing the warranty claim form to the right. The information you provide will be used to better understand your needs and determine which action is required. A Caviness & Cates Warranty Team Member will contact you regarding your concerns.
We hope Your Place To Call Home provides you many years of enjoyment and happiness.
Emergencies During Standard Business Hours
Please contact our Warranty Department
Fayetteville Area: 910-481-0503
Greenville Area: 910-263-4775
Jacksonville Area: 910-263-4775
Emergencies After Hours, Weekends, or Holidays
Please contact the Trade Partners Directly
Submit a
warranty claim.
Warranty calls are performed during normal business hours M-F 8am-4pm. Please understand that you will need to provide access to your home. Caviness & Cates employees are not permitted to have homeowner keys in their possession.
