"We can call Caviness & Cates, and they are quick to respond, and they are very respectful. Not only that, but they treat our home as though it is their home."
Great team overall! I was thououghly pleased with the services provided. I would highly recommend!
I purchased a Caviness & Cates home in Woodland Village, Fayetteville NC in 2004. Overall great home, a few issues but all resolved in a timely manner. Most recent issue was a faulty kitchen light noticed by buyer's inspector while selling home. Even after 12-yrs & under no obligation to assist, Caviness & Cates customer service sent over their electrician to evaluate the problem & advise me on price/repair options. The electrician found a faulty 3-way switch & fixed it free of charge. I hope my next home builder will be as gracious.
In dealing with the Warranty Department I have been more than pleased. Even when things were found past my official warranty date, Caviness & Cates did the right thing fixed them to my satisfaction. It is comforting to know that there are still businesses out there that not only take pride in their work, but own up errors and make them right...
We are both very happy with our experience with purchasing this home. Everyone involved was very professional. Will certainly recommend Caviness & Cates.
Everyone during the process was very professional and polite. Our attorney did an outstanding job explaining and ensuring we were fully comprehending everything we saw. It has been an outstanding experience dealing with all Caviness and Cate's employees. Thank you for everything!
This was our first house and the whole experience was great! Everyone was very friendly and professional. Thank you!
It's the quality of the house is what sold me compared to other builders. The same quality has been present with the builder's representatives and everyone I've dealt with.
Caviness & Cates is an awesome company - when I get my next retirement home I will not buy from anyone else! I love the quality of my home and I really loved the great price. Caviness & Cates is one of the best companies out there. I am very pleased with my purchase and I really appreciate C&C and all the have done for me.
We recently purchased a property in the Cheswick Community in Knightdale, NC. We are both retired and spent months looking for the “right community” that we could enjoy. We stumbled into Cheswick quite accidentally by making an incorrect turn while visiting neighborhoods. We’re not sure we found Cheswick or that Cheswick found us. We loved the community and the homes. The sales office directed us to Granville with a lower level master bedroom. As we conducted a “self-guided” tour, a young gentleman approached us and introduced himself as Devin Duke, an employee of Caviness & Cates. And, that’s the purpose of this letter.
Devin gave us the grand tour of the Granville and explained the many features of a Caviness & Cates home. As a graduate engineer, I fully understood his explanations and could see the pride he beamed about the house and its construction. To be honest, I was as impressed by Devin as much as I was impressed by the construction of the house. Devin presented such a favorable impression that it gave us the final impetus to move forward on the construction of our home.
Devin was a joy to work with as construction proceeded. He always made us welcomed on our visits as things progressed. He was always professional. Most importantly, he listened to our few concerns on visits and always provided a solution. And when you deal with retirees, that’s a major accomplishment.
Caviness & Cates is fortunate to have an employee with Devin’s technical and communication skills. I want you to know how fortunate we feel in having Devin in charge of building our home.
The issues that we have had with our home, have been reported to the warranty department. The warranty rep has done an excellent job in getting the issues corrected.
Overall , I really love the home. there are some minor details that need fixed, and I know they will get them repaired. The crew you have has been really great!
The warranty department has been very helpful and has worked hard to resolve all the issues
Awesome customer service!
Your warranty department has done a wonderful job at responding and resolving issues that I have called them about. That has really helped to make my first few months in the home very pleasant. Thank you
Thanks Natalie! I do have to tell you that the home inspector was VERY impressed with the quality craftsmanship and supplies that were used in the building of our home! Everything from the top of the line insulation to the special venting in the roof, it was all done in the highest of standards, and I thank you!
We thought buying a home for the first time would be difficult, but the process has been smooth and everything was taken care of perfectly through the builder's inspection.
My wife and I are very glad for what you had done in the past year. Our home for the first year came with several issues. This letter is not to complain, instead, to sincerely send our appreciation for keeping up with us and being there at all times when we needed you. I especially appreciate Chris. He was there before and after the job was done, checking constantly, and calling us first thing in the morning to let us know what is going to be done and how. He had to put up with all our issues and he was always so positive and polite about everything.
He showed me that there are still people who care, and that he is one of them. Anytime my wife and I have the chance, we recommended Caviness and Cates. A couple of our friends already were checking with you guys, and one already bought their home, which two of their friends already purchased a home at Steeplechase too.
Thank you for sending people so professional to deal with your clients, and especially let Chris know our appreciation for all the hard work he has done for us. “We count on Chris”
Overall, we were very pleased with our buying experience from Caviness & Cates Building. We are most impressed with the builder’s handling of each and every concern we had: down to the smallest details such as paint spots. We’re extremely pleased with the overall process. Very efficient, and professionally managed. Would buy again with Cates!
I would like to express our appreciation to Caviness and Cates and especially your Summer Grove home warranty superintendent, Emek Siddeem for the exceptional homeowner support that he provided us throughout 2011, but especially in November. During our warranty claims process period, Emek closely monitored the scheduled tradesmen for quality of work performed, ensuring our total satisfaction. He kept us informed all along with our work orders and followed up regularly. Most importantly, he kept the tradesmen on task and on schedule, ensuring minimum inconvenience to our family.
We certainly appreciated his courtesy and professionalism. He truly represented all the positive qualities of "service after the sale."
Please convey our appreciation and thanks to Emek on our behalf for his professionalism and attention to detail."
Just wanted to send a note to say how much I appreciated the great service from your foreman. He was very professional and informative for my buyer. This was her first home purchase and is going through motherhood for the first time alone as well. I chose a Caviness and Cates home for her for this very reason. They have always taken great care of my clients and stood behind the homes they build, this will give her piece of mind and me as well. Natalie was also very helpful and the communication with her was great!"
We sent you a discrepancy list last Tues. evening Feb. 23. Early Wed. morning, a warranty representative was on the phone with my husband. Wow! talk about timely.
He lined up and arranged for all of the work to be done in a short period of time. He has been wonderful to work with this past year. Thank you for making this transition easy. We truly appreciate it.
To that end all of the workers have been prompt, from the framer, the drywall guys and the painters and carpet layers and even all the folks who answer the phone. They have really been professional and courteous. Having been in the Military and moving all the time we have purchased many new homes. From CA to Georgia, from starter homes to upscale homes. This isn't the biggest home we have owned, but it fits our needs now and truly has been the best experience we have had. Thank you from the bottom of our heart to all connected to Caviness and Cates."
Buying a home from Caviness and Cates was a wonderful and smooth process. Our house is well built and we are pleased with everything. The few times we have called their warranty department they have been very responsive."
One Year Update:
"I had a year end home inspection done and want to spread the word at how happy we are with this report! Hearing that my new home was built well, with quality materials, was awesome news."
All parties involved in helping me close on this property were extremely professional, helpful and courteous. Thank you for all your help."
My husband and I purchased a home from Caviness and Cates through Barbara Shoenberger and we have had a great experience from beginning to end. We fell in love with our home the moment we saw it. Our home was completed at its designated time and all the changes we requested to be made were honored.
We have been in the home for a year now and have had no major issues, and the few minor issues we have had at the one year inspection have been fixed in a professional and swift manner. Caviness and Cates has always gone above and beyond to ensure we were happy and satisfied customers. Their staff has always been friendly, professional and concerned with our requests, and we greatly appreciate that."
I just wanted to say "thank you" especially to our warranty representative. He has truly been amazing in dealing with any problems that we have had. I really appreciate the time and effort he gives my family. Any problems that have arisen, he has handled promptly. I have nothing but positive statements to share when it comes to your customer service!"
Our on site Project Manager was excellent to work with. He helped to make this a pleasurable experience for us especially since this was our first home that we have built. We have already recommended Caviness and Cates to our family and friends."
The house is wonderful but the ongoing communication with our builder has been outstanding. If anything comes up, Caviness and Cates is quick to provide a resolution. We have already recommended them to many people. The quality of the house and the reputation of the builder speaks volumes!"
It's no wonder you are one of the Top 100 Builders nationwide! We loved dealing with you. You bent over backwards to help us, and we will recommend you to everyone we know. Thank you!"
Thank you Caviness and Cates! We have already recommended Caviness and Cates to co-workers. We are 100% satisfied with this home and how the process went to get into our home."
Our foreman was very, very helpful and answered all of our questions thoroughly. He went above and beyond. During our final walk through he was down to earth, friendly and very detailed when showing us the home. Then, he hand delivered the final paperwork to our closing location. Caviness and Cates are truly loyal people and it not only shows in their employees, but in their homes. The finishing details of our home are amazing and set it apart from other homes."
Caviness and Cates was very accommodating to our needs. Thank you for making this a great experience. Our new home is absolutely awesome! We are blessed to have such a well-built home. The entire crew at Caviness and Cates, especially the listing agent and the project manager, have helped to make our dreams come true. Thank you for making such a beautiful, spacious and affordable home."
Everyone with Caviness and Cates has been very helpful through the entire process."