Caviness & Cates Building and Development Company ("us", "we", or "our") operates the www.cavinessandcates.com website (hereinafter referred to as the "Service").

Summary We respect your privacy. This policy explains what information we collect, how we use it, and your rights. We do not sell your personal data for any reason. You can request deletion of your data at any time.

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from www.cavinessandcates.com.

We collect several different types of information for various purposes to provide and improve our Service to you.

Personal Data While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

• Email address

• First name and last name

• Phone number

• Address, State, Province, ZIP/Postal code, City

Usage Data We may also collect information on how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & Cookies Data We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

• Session Cookies. We use Session Cookies to operate our Service.

• Preference Cookies. We use Preference Cookies to remember your preferences and various settings.

• Security Cookies. We use Security Cookies for security purposes.

Caviness & Cates Building and Development Company uses the collected data for various purposes:

• To provide and maintain the Service

• To notify you about changes to our Service

• To allow you to participate in interactive features of our Service when you choose to do so

• To provide customer care and support

• To provide analysis or valuable information so that we can improve the Service

• To monitor the usage of the Service

• To detect, prevent and address technical issues

We retain your personal data indefinitely unless you request deletion. You may request deletion of your data at any time by contacting us (see Contact Us section below). Upon receipt of a verified request, we will delete or anonymize your information as required, except where we are legally obligated to retain it (e.g., for accounting, tax, or legal compliance purposes).

Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.

• Correction: Request that we correct inaccurate or incomplete data.

• Deletion: Request deletion of your personal data (subject to legal retention requirements).

• Opt-out of Marketing: Unsubscribe from promotional emails at any time.

• Restriction / Objection: Request we limit or stop processing your data in certain circumstances.

To exercise any of these rights, please contact us at the email address below. We will respond within a reasonable timeframe and verify your identity before processing the request.

Your information, including Personal Data, may be transferred to and maintained on computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United States and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Caviness & Cates Building and Development Company will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Legal Requirements Caviness & Cates Building and Development Company may disclose your Personal Data in the good faith belief that such action is necessary to:

• To comply with a legal obligation

• To protect and defend the rights or property of Caviness & Cates Building and Development Company

• To prevent or investigate possible wrongdoing in connection with the Service

• To protect the personal safety of users of the Service or the public

• To protect against legal liability

Business Transfers In the event of a merger, acquisition, reorganization, asset sale, or similar transaction, your personal data may be transferred to the new entity. We will notify you before your data is transferred and becomes subject to a different privacy policy.

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

We use HubSpot as a customer relationship management (CRM) and marketing automation platform to manage inquiries, send communications, and track interactions.

We use third-party Service Providers to monitor and analyze the use of our Service.

Google Analytics Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

Meta Pixel We use the Meta Pixel (provided by Meta Platforms, Inc., formerly Facebook) to measure the effectiveness of our advertising campaigns, understand user behavior, and deliver more relevant advertisements to you on Meta platforms. The Meta Pixel may collect information such as your IP address, browser details, pages visited, and actions taken on our website. This data helps us optimize our marketing and measure conversions.

You can manage your advertising preferences through your Meta account settings or by adjusting your browser’s cookie preferences. For more information, please see Meta’s Privacy Policy: https://www.facebook.com/privacy/policy/

We may record telephone calls with our sales, customer service, or other team members for quality assurance, training, dispute resolution, and compliance purposes. 

In addition, we use Rilla, an AI-powered sales coaching platform, to record in-person and virtual sales presentations and customer appointments. These recordings are used for training, coaching our sales team, improving customer experience, and analyzing sales interactions. You will typically be notified at the beginning of the interaction that it may be recorded. If you prefer not to be recorded, please inform the representative immediately or contact us in writing.

Recordings (both calls and Rilla sales presentations) are retained consistent with our data retention practices and are protected with appropriate security measures. Access is restricted to authorized personnel only.

We do not sell your personal data for any reason. We do not exchange or monetize your information with third parties in exchange for monetary compensation.

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Our Service does not address anyone under the age of 18 ("Children").

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

If you have any questions about this Privacy Policy, please contact us: By email: info@cavinessandcates.com