I would like to express our appreciation to Caviness and Cates and especially your Summer Grove home warranty superintendent, Emek Siddeem for the exceptional homeowner support that he provided us throughout 2011, but especially in November. During our warranty claims process period, Emek closely monitored the scheduled tradesmen for quality of work performed, ensuring our total satisfaction. He kept us informed all along with our work orders and followed up regularly. Most importantly, he kept the tradesmen on task and on schedule, ensuring minimum inconvenience to our family. We certainly appreciated his courtesy and professionalism. He truly represented all the positive qualities of "service after the sale." Please convey our appreciation and thanks to Emek on our behalf for his professionalism and attention to detail."

- Mark and Betsy Sullivan